Delivery
Lauvéline delivers to eligible postal codes in Toronto, Markham, Richmond Hill, and Newmarket. Local delivery is CAD $10 before applicable tax. Choose an available date and time window at checkout. Times are in Toronto local time. If we cannot deliver within the confirmed window, we’ll contact you to arrange the next step.
Cancellations and changes
Email info@lauveline.com or call +1 (416) 571-3636 with your order number as soon as possible. You may cancel for free before preparation starts. Once preparation has started, we’ll review the request based on the items prepared and whether the order has been dispatched.
Returns and order problems
Contact us within 48 hours if your order arrives damaged, incomplete, or incorrect. Include your order number and photos if available. We’ll review the issue and arrange an appropriate replacement or refund. For change-of-mind returns, request approval within 7 days of delivery for unopened, unused, non-perishable items. Personalized and perishable items are excluded from change-of-mind returns. Your rights under applicable consumer protection law continue to apply.
Privacy
We use customer and recipient contact details, delivery addresses, order details, gift messages, and delivery instructions to process orders, deliver gifts, and provide support. We share the information needed for those tasks with service providers such as our website host, email provider, and delivery partners. We retain information as needed for these purposes and to meet legal obligations. Email info@lauveline.com to ask about our privacy practices or request access to or correction of your personal information.